• We have the right to  contact you when you have left an item in your shopping cart as a reminder that you have the item in your cart.

Contract

• A contract of sale of goods will only come into effect once an order is executed by shipping the items.
• It is solely the responsibility of the customer to provide accurate information in relation to the order, address, payment and delivery instructions. Melworks will not be responsible for any delay, damage or non execution of the order if incorrect or misleading information is provided.

Prices

• All prices are GST inclusive for Australian residents only. All international customers are exempt from this goods and services taxes. The systems is configured to automatically check for a user home country and apply GST or exempt GST.
• All prices stated on this website, catalogue, newsletter or any other communication can change without any notice.
• During check out a break down of item price, GST (if applicable) and shipping cost will be provided.
• The Customer shall be liable for any reasonable costs incurred by the Company in the event of variation or suspension of any order by the Customer.

Terms of Payment

• Currently only registered user can purchase from the website.
• Acceptable methods of payment are direct bank deposit (available during check out process), PayPal, Paymate, Bank Cheque and Money orders.
• All major credit cards are welcomed but can only be accepted via PayPal or Paymate.
• Personal Cheques are not accepted. 

Delivery

• We will exclusively use Australia Post for local and international deliveries. For express deliveries we shall use EMS but will use any other courier if such a request is made.
• Currently postage to your country will be calculated automatically during the check out process. This charge covers the cost of actual regular postage via Australia Post and packaging.
• All international deliveries will be charged differently depending on the location. Charges/tariff table is available from Australia Post and can be provided upon request.
• Melworks strongly recommends registered mail as we shall not be responsible for the loss of parcel if the parcel is not registered.
• All deliveries are guaranteed to be despatched within 24 hours of receiving an order notice/confirmation. This usually means all orders are delivered to your doorstep within a week (only in Australia).
• Local custom or tariff duties are the sole responsibility of the buyer in accordance with local laws.

Cancellation

• No order can be cancelled once it has been paid (prior approval is required). A 10% cancellation fee may be applied.
• Under no circumstances an order can be cancelled once it has been shipped.
• We do reserve the right to cancel any order in the cart if not paid within 7 days without any notice.

Return Policy

• Those products will not be Refunded, Exchanged or Returned for which the customer is refusing to pay the Tax, Customs Duty, Tarrif etc.
• An order can only be returned if it is found to have a defect or damage. All such instances must be reported within 7 days of shipping in Australia and 14 days of shipping to all international destinations.
• All unwanted but good conditions order can be returned but will incur a 15% re-stocking fee. Buyer is also responsible for all other expenses incurred in conjunction with the return (postage and any other reasonable expenses incurred by Melworks).