Shipping Charges

Currently postage to your country will be calculated automatically during the check out process. If you have a small order and postage seems high, then please  contact us and we will send you alternative options. Overseas orders will be charged differently and to find out the postage charges for all countries from Australia, please visit the Australian Post site.

Placing an Order

Once you have been through the process of choosing your item and adding it to your shopping cart, you will be given a number of payment options.

Late/Lost deliveries

If your order fails to arrive within the expected time, please  contact us and we will try our best to determine the exact nature of the problem and give you a straight answer.  We are not responsible for late deliveries sent via regular post. Customers are strongly encouraged to request express post or overnight service (a small additional cost)  if the items are required urgently.
Order over $50 value are sent via registered mail. We are fully responsible for lost deliveries if they were sent via insured or registered mail and would gladly replace all the items or send a replacement order. Customers are encouraged to request registered mail (Cost $2.50) for orders less than $50 in value as Melworks Beads will not be responsible for lost packages if customers choose not to register their orders.

Returning Products

Our goal is to provide unparallel customer service and thus provide a 100% satisfaction guarantee for our products. This guarantee extends to the condition of the product i.e. all our items will be defect free. In the unfortunate event of broken or damaged items, we shall fully reimburse or replace the item at our expense. All other returned or unwanted items will be accepted only if prior approval is granted. All defect free returned products will incur a 15% restocking charge and sender will bear all costs associated with returning the item.